W E K A
4.3
4.3
  • WEKA v4.3 documentation
    • Documentation revision history
  • WEKA System Overview
    • WEKA Data Platform introduction
      • WEKA system functionality features
      • Converged WEKA system deployment
      • Optimize redundancy in WEKA deployments
    • SSD capacity management
    • Filesystems, object stores, and filesystem groups
    • WEKA networking
    • Data lifecycle management
    • WEKA client and mount modes
    • WEKA containers architecture overview
    • Glossary
  • Planning and Installation
    • Prerequisites and compatibility
    • WEKA cluster installation on bare metal servers
      • Plan the WEKA system hardware requirements
      • Obtain the WEKA installation packages
      • Install the WEKA cluster using the WMS with WSA
      • Install the WEKA cluster using the WSA
      • Manually install OS and WEKA on servers
      • Manually prepare the system for WEKA configuration
        • Broadcom adapter setup for WEKA system
        • Enable the SR-IOV
      • Configure the WEKA cluster using the WEKA Configurator
      • Manually configure the WEKA cluster using the resource generator
      • Perform post-configuration procedures
      • Add clients to an on-premises WEKA cluster
    • WEKA Cloud Deployment Manager Web (CDM Web) User Guide
    • WEKA Cloud Deployment Manager Local (CDM Local) User Guide
    • WEKA installation on AWS
      • WEKA installation on AWS using Terraform
        • Terraform-AWS-WEKA module description
        • Deployment on AWS using Terraform
        • Required services and supported regions
        • Supported EC2 instance types using Terraform
        • WEKA cluster auto-scaling in AWS
        • Detailed deployment tutorial: WEKA on AWS using Terraform
      • WEKA installation on AWS using the Cloud Formation
        • Self-service portal
        • CloudFormation template generator
        • Deployment types
        • AWS Outposts deployment
        • Supported EC2 instance types using Cloud Formation
        • Add clients to a WEKA cluster on AWS
        • Auto scaling group
        • Troubleshooting
      • Install SMB on AWS
    • WEKA installation on Azure
    • WEKA installation on GCP
      • WEKA project description
      • GCP-WEKA deployment Terraform package description
      • Deployment on GCP using Terraform
      • Required services and supported regions
      • Supported machine types and storage
      • Auto-scale instances in GCP
      • Add clients to a WEKA cluster on GCP
      • Troubleshooting
      • Detailed deployment tutorial: WEKA on GCP using Terraform
      • Google Kubernetes Engine and WEKA over POSIX deployment
  • Getting Started with WEKA
    • Manage the system using the WEKA GUI
    • Manage the system using the WEKA CLI
      • WEKA CLI hierarchy
      • CLI reference guide
    • Run first IOs with WEKA filesystem
    • Getting started with WEKA REST API
    • WEKA REST API and equivalent CLI commands
  • Performance
    • WEKA performance tests
      • Test environment details
  • WEKA Filesystems & Object Stores
    • Manage object stores
      • Manage object stores using the GUI
      • Manage object stores using the CLI
    • Manage filesystem groups
      • Manage filesystem groups using the GUI
      • Manage filesystem groups using the CLI
    • Manage filesystems
      • Manage filesystems using the GUI
      • Manage filesystems using the CLI
    • Attach or detach object store buckets
      • Attach or detach object store bucket using the GUI
      • Attach or detach object store buckets using the CLI
    • Advanced data lifecycle management
      • Advanced time-based policies for data storage location
      • Data management in tiered filesystems
      • Transition between tiered and SSD-only filesystems
      • Manual fetch and release of data
    • Mount filesystems
      • Mount filesystems from Single Client to Multiple Clusters (SCMC)
    • Snapshots
      • Manage snapshots using the GUI
      • Manage snapshots using the CLI
    • Snap-To-Object
      • Manage Snap-To-Object using the GUI
      • Manage Snap-To-Object using the CLI
    • Quota management
      • Manage quotas using the GUI
      • Manage quotas using the CLI
  • Additional Protocols
    • Additional protocol containers
    • Manage the NFS protocol
      • Supported NFS client mount parameters
      • Manage NFS networking using the GUI
      • Manage NFS networking using the CLI
    • Manage the S3 protocol
      • S3 cluster management
        • Manage the S3 service using the GUI
        • Manage the S3 service using the CLI
      • S3 buckets management
        • Manage S3 buckets using the GUI
        • Manage S3 buckets using the CLI
      • S3 users and authentication
        • Manage S3 users and authentication using the CLI
        • Manage S3 service accounts using the CLI
      • S3 rules information lifecycle management (ILM)
        • Manage S3 lifecycle rules using the GUI
        • Manage S3 lifecycle rules using the CLI
      • Audit S3 APIs
        • Configure audit webhook using the GUI
        • Configure audit webhook using the CLI
        • Example: How to use Splunk to audit S3
      • S3 supported APIs and limitations
      • S3 examples using boto3
      • Access S3 using AWS CLI
    • Manage the SMB protocol
      • Manage SMB using the GUI
      • Manage SMB using the CLI
  • Operation Guide
    • Alerts
      • Manage alerts using the GUI
      • Manage alerts using the CLI
      • List of alerts and corrective actions
    • Events
      • Manage events using the GUI
      • Manage events using the CLI
      • List of events
    • Statistics
      • Manage statistics using the GUI
      • Manage statistics using the CLI
      • List of statistics
    • Insights
    • System congestion
    • Security management
      • Obtain authentication tokens
      • KMS management
        • Manage KMS using the GUI
        • Manage KMS using the CLI
      • TLS certificate management
        • Manage the TLS certificate using the GUI
        • Manage the TLS certificate using the CLI
      • CA certificate management
        • Manage the CA certificate using the GUI
        • Manage the CA certificate using the CLI
      • Account lockout threshold policy management
        • Manage the account lockout threshold policy using GUI
        • Manage the account lockout threshold policy using CLI
      • Manage the login banner
        • Manage the login banner using the GUI
        • Manage the login banner using the CLI
      • Manage Cross-Origin Resource Sharing
    • User management
      • Manage users using the GUI
      • Manage users using the CLI
    • Organizations management
      • Manage organizations using the GUI
      • Manage organizations using the CLI
      • Mount authentication for organization filesystems
    • Expand and shrink cluster resources
      • Add a backend server
      • Expand specific resources of a container
      • Shrink a cluster
    • Background tasks
      • Set up a Data Services container for background tasks
      • Manage background tasks using the GUI
      • Manage background tasks using the CLI
    • Upgrade WEKA versions
  • Licensing
    • License overview
    • Classic license
  • Monitor the WEKA Cluster
    • Deploy monitoring tools using the WEKA Management Station (WMS)
    • WEKA Home - The WEKA support cloud
      • Local WEKA Home overview
      • Deploy Local WEKA Home v3.0 or higher
      • Deploy Local WEKA Home v2.x
      • Explore cluster insights and statistics
      • Manage alerts and integrations
      • Enforce security and compliance
      • Optimize support and data management
    • Set up the WEKAmon external monitoring
    • Set up the SnapTool external snapshots manager
  • Support
    • Get support for your WEKA system
    • Diagnostics management
      • Traces management
        • Manage traces using the GUI
        • Manage traces using the CLI
      • Protocols debug level management
        • Manage protocols debug level using the GUI
        • Manage protocols debug level using the CLI
      • Diagnostics data management
  • Best Practice Guides
    • WEKA and Slurm integration
      • Avoid conflicting CPU allocations
    • Storage expansion best practice
  • WEKApod
    • WEKApod Data Platform Appliance overview
    • WEKApod servers overview
    • Rack installation
    • WEKApod initial system setup and configuration
    • WEKApod support process
  • Appendices
    • WEKA CSI Plugin
      • Deployment
      • Storage class configurations
      • Tailor your storage class configuration with mount options
      • Dynamic and static provisioning
      • Launch an application using WEKA as the POD's storage
      • Add SELinux support
      • NFS transport failback
      • Upgrade legacy persistent volumes for capacity enforcement
      • Troubleshooting
    • Convert cluster to multi-container backend
    • Create a client image
    • Update WMS and WSA
    • BIOS tool
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  1. WEKApod

WEKApod support process

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Last updated 9 months ago

The WEKApod support process is a multi-tiered system designed to provide comprehensive assistance to customers:

  1. Initial contact: For SuperPOD-related issues, the first point of contact is NVIDIA. They handle the initial call and provide immediate support.

  2. Direct WEKA support: For storage-related issues, customers can contact WEKA directly. This ensures specialized assistance from the team with in-depth knowledge of the storage system.

  3. Hardware issue identification: If a storage issue is identified as a hardware problem, WEKA ensures it is properly logged and addressed.

  4. Hardware shipment: Once a hardware issue is confirmed, the necessary parts are shipped to the customer, ensuring quick replacement of faulty or damaged components to minimize downtime.

For NVIDIA related issues, contact the .

For storage issues, contact the .

NVIDIA enterprise support services
WEKA Customer Success Team