> For the complete documentation index, see [llms.txt](https://docs.weka.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.weka.io/support.md). # Support - [Release support and commitments](https://docs.weka.io/support/release-support-and-commitments.md): Identify WEKA software versioning schema, support phases, and lifecycle policies to plan upgrades and maintain system stability. - [Get support for your WEKA system](https://docs.weka.io/support/getting-support-for-your-weka-system.md): Get help from the WEKA Customer Success Team, choose the right severity level, and prepare the information needed for faster resolution. - [Diagnostics management](https://docs.weka.io/support/diagnostics-management.md): Collect, manage, and upload diagnostics for Customer Success Team and R\&D. - [Traces and protocols debug level management](https://docs.weka.io/support/diagnostics-management/traces-and-protocols-debug-level-management.md): Explore how traces and protocols debug levels provide troubleshooting information for support purposes. - [Manage traces and protocols debug level using the GUI](https://docs.weka.io/support/diagnostics-management/traces-and-protocols-debug-level-management/manage-traces-and-protocols-debug-level-using-the-gui.md): Control trace collection, verbosity level, freeze periods, default settings, and protocols debug levels using the GUI. - [Manage traces and protocols debug level using the CLI](https://docs.weka.io/support/diagnostics-management/traces-and-protocols-debug-level-management/manage-traces-and-protocols-debug-level-using-the-cli.md): Configure, freeze, and reset traces, and adjust protocols debug levels using the CLI. - [Diagnostics data management](https://docs.weka.io/support/diagnostics-management/diagnostics-data-management.md): Manage diagnostics data for clusters, servers, and containers with CLI commands. - [Register for WEKAdemy](https://docs.weka.io/support/register-for-wekademy.md): Register for WEKAdemy training and certification. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://docs.weka.io/support.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.