W E K A
3.14
4.44.34.24.14.03.14
3.14
4.44.34.24.14.03.14
  • WEKA v3.14 Documentation
  • Weka System Overview
    • About the WEKA System
    • SSD Capacity Management
    • Filesystems, Object Stores & Filesystem Groups
    • Weka Networking
    • Data Lifecycle Management
    • Weka Client & Mount Modes
    • Glossary
  • Getting Started with Weka
    • Quick Install Guide
    • Managing the Weka System
    • CLI Overview
    • GUI Overview
    • Serving IOs with WekaFS
  • Planning & Installation
    • Prerequisites for Installation
    • Bare Metal Installation
      • Planning a Weka System Installation
      • Setting Up the Hosts
        • SR-IOV Enablement
      • Obtaining the Weka Install File
      • Weka System Installation Process Using the CLI
      • Adding Clients
    • AWS Installation
      • Self-Service Portal
      • CloudFormation Template Generator
      • Deployment Types
      • AWS Outposts Deployment
      • Supported EC2 Instance Types
      • Adding Clients
      • Auto Scaling Group
      • Troubleshooting
  • Performance
    • Testing Weka Performance
      • Test Environment Details
  • WekaFS Filesystems
    • Managing Filesystems, Object Stores & Filesystem Groups
      • Managing Object Stores
      • Managing Filesystem Groups
      • Managing Filesystems
      • Attaching/Detaching Object Stores to/from Filesystems
      • KMS Management
    • Advanced Data Lifecycle Management
      • Advanced Time-based Policies for Data Storage Location
      • Data Management in Tiered Filesystems
      • Transition Between Tiered and SSD-Only Filesystems
      • Manual fetch and release of data
    • Mounting Filesystems
    • Snapshots
    • Snap-To-Object
    • Quota Management
  • Additional Protocols
    • NFS
    • SMB
      • SMB Management Using CLIs
      • SMB Management Using the GUI
    • S3
      • S3 Cluster Management
      • S3 Buckets Management
      • S3 Users and Authentication
      • S3 Information Lifecycle Management
      • Audit S3 APIs
      • S3 Limitations
      • S3 Examples using boto3
  • Operation Guide
    • Alerts
      • List of Alerts
    • Events
      • List of Events
    • Statistics
      • List of Statistics
    • System Congestion
    • Security
      • User Management
      • Organizations
    • Expanding & Shrinking Cluster Resources
      • Expand & Shrink Overview
      • Stages in Adding a Backend Host
      • Expansion of Specific Resources
      • Shrinking a Cluster
    • Background Tasks
    • Upgrading Weka Versions
  • Billing & Licensing
    • License Overview
    • Classic License
    • Pay-As-You-Go License
  • Support
    • Prerequisites and Compatibility
    • Getting Support for Your Weka System
    • The Weka Support Cloud
    • Diagnostics CLI Command
  • Appendix
    • Weka CSI Plugin
    • External Monitoring
    • Snapshot Management
  • REST API
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  • Weka Home
  • Private Instance of Weka Home
  • Requirements for Installation
  1. Support

The Weka Support Cloud

This page describes the Weka support cloud which is provided to improve the Weka support process.

PreviousGetting Support for Your Weka SystemNextDiagnostics CLI Command

Last updated 3 years ago

Weka Home

The Weka support cloud (Weka Home) collects events and statistics information from the Weka clusters in order to improve the support process. Consequently, it is highly recommended to enable the system to upload events and statistics to Weka Home, since this will enable the provision of proactive support if any irregularities are recognized in system behavior. Additionally, when troubleshooting, this enables the provision of better and quicker responses from the Weka Support Team.

To enable the uploading of data to Weka Home, perform the following:

  1. To enable loud events and diagnostics information use weka cloud enable CLI command.

  2. Make sure that your network allows the system to report events to Weka by allowing https connections from the Weka hosts management IP interfaces to api.home.weka.io and get.weka.io . Alternatively, if connecting to the cloud using a proxy, it is possible to set the proxy using the following command:weka cloud proxy --set <proxy_url>.

  3. . It is possible to receive a 30-day evaluation license from get.weka.io. To extend an evaluation license, contact the Weka Sales or Support Team.

Optimally, both client and backend hosts should be able to upload information to the Weka support cloud. If client connectivity cannot be configured, it is still advantageous to allow the backend hosts to upload information.

Private Instance of Weka Home

For proactive support, it is highly recommended to enable access to the public instance of Weka Home. However, in some situations - such as when working in dark sites or private VPCs - there is no connectivity to the public instance of Weka Home. In such cases, receipt of proper support requires at least connection to a private instance of Weka Home, which can be installed in the private environment.

For installation and maintenance of a private instance of Weka Home, contact the Weka Support Team.

Requirements for Installation

  • CentOS 7.x, Amazon Linux 2 LTS

  • 4 GB of RAM

  • 20 GB of local storage available (not including the OS/base install)

  • Version 3.6 or later of the Weka cluster software

  • Open port 8000 from the Weka cluster to the private Weka Home instance

  • Root access on the instance for Weka Support Team to install, run and manage the private Weka Home instance

Install a valid commercial or evaluation license
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