Collect and upload diagnostics data

This page describes the diagnostics CLI commands used for collecting and uploading the diagnostics data.

The diagnostics CLI command is used for collecting and uploading diagnostic data about clusters and hosts for analysis by the Customer Success Team and R&D team to help with troubleshooting. There are two relevant commands:

• weka diags used for cluster-wide diagnostics from any host in the cluster.

• weka local diags used for running diagnostics on a specific host, which should be used if the host cannot connect to the cluster.

Collect diagnostics

Command: weka diags collect

Use the following command to create diagnostics information about the Weka software and save it for further analysis by the Customer Success Team:

weka diags collect [--id id] [--timeout timeout] [--output-dir output-dir] [--core-limit core-limit] [--clients] [--tar]

If the command runs with the local keyword, information is collected only from the host on which the command is executed. Otherwise, information is collected from the whole cluster.

Parameters

Name	Type	Value	Limitations	Mandatory	Default
id	String	Specified ID for this dump		No	Auto-generated
timeout	String	How long to wait when downloading diags from all hosts	format: 3s, 2h, 4m, 1d, 1d5h, 1w 0 is infinite	No	10 minutes
output-dir	String	Directory to save the dump to		No	/opt/weka/diags
core-limit	Number	Limit to processing this number of core dumps, if found		No	1
clients	Boolean	Collect from client hosts as well		No	No
tar	Boolean	Create a TAR of all collected diags		No	No

Note: In the following situations the local option should be used: no functioning management process in the originating host or the hosts being addressed, no connectivity between the management process and the cluster leader, the cluster has no leader, the local container is down, the host cannot reach the leader or a remote host fails to respond to the weka diags remote command.

Upload diagnostics to Weka Home

Command: weka diags upload

Use the following command to create diagnostics information about the Weka software and save it for further analysis by the Customer Success Team:

weka diags upload [--timeout timeout] [--core-limit core-limit] [--dump-id dump-id] [--host-id host-id]... [--clients]

Parameters

Name	Type	Value	Limitations	Mandatory	Default
timeout	String	How long to wait for diags to upload	format: 3s, 2h, 4m, 1d, 1d5h, 1w 0 is infinite	No	10 minutes
core-limit	Number	Limit to processing this number of core dumps, if found		No	1
dump-id	String	ID of an existing dump to upload	This dump ID has to exist on this local machine	No	If an ID is not specified, a new dump is created
host-id	Comma-separated list of numbers	Host IDs to collect diags from	This flag causes --clients to be ignored	No	All hosts
clients	Boolean	Collect from client hosts as well		No	No

When running the command with the upload option, the information is uploaded to the Weka support cloud (Weka Home), and an access identifier is provided as an output. You send this access identifier to the Customer Success Team for retrieving the information from the Weka Home.

Note: The upload command requires HTTPS access to AWS S3 endpoints.

Note: The upload process is asynchronous. Therefore connectivity failures are reflected in failure events on the event log, while the command still exits successfully.the