W E K A
WebsiteSupportDownloads/LicensingAWS Self-Service Portal
Search…
3.13
Weka Documentation
Weka System Overview
About the Weka System
SSD Capacity Management
Filesystems, Object Stores & Filesystem Groups
Weka Networking
Data Lifecycle Management
Weka Client & Mount Modes
Glossary
Getting Started with Weka
Quick Install Guide
Managing the Weka System
CLI Overview
GUI Overview
Serving IOs with WekaFS
Planning & Installation
Prerequisites for Installation
Bare Metal Installation
AWS Installation
Performance
Testing Weka Performance
WekaFS Filesystems
Managing Filesystems, Object Stores & Filesystem Groups
Advanced Data Lifecycle Management
Mounting Filesystems
Snapshots
Snap-To-Object
Quota Management
Additional Protocols
NFS
SMB
S3
Operation Guide
Alerts
Events
Statistics
System Congestion
Security
Expanding & Shrinking Cluster Resources
Background Tasks
Upgrading Weka Versions
Billing & Licensing
Overview
Classic License
Pay-As-You-Go License
Support
Prerequisites and Compatibility
Getting Support for Your Weka System
The Weka Support Cloud
Diagnostics CLI Command
Appendix
Weka CSI Plugin
External Monitoring
Snapshot Management
REST API
Powered By GitBook
The Weka Support Cloud
This page describes the Weka support cloud which is provided to improve the Weka support process.

Weka Home

The Weka support cloud (Weka Home) collects events and statistics information from the Weka clusters in order to improve the support process. Consequently, it is highly recommended to enable the system to upload events and statistics to Weka Home, since this will enable the provision of proactive support if any irregularities are recognized in system behavior. Additionally, when troubleshooting, this enables the provision of better and quicker responses from the Weka Support Team.
To enable the uploading of data to Weka Home, perform the following:
  1. 1.
    To enable cloud events and diagnostics information use weka cloud enable CLI command.
  2. 2.
    Make sure that your network allows the system to report events to Weka by allowing https connections from the Weka hosts management IP interfaces to api.home.weka.io and get.weka.io . Alternatively, if connecting to the cloud using a proxy, it is possible to set the proxy using the following command:weka cloud proxy --set <proxy_url>.
  3. 3.
    ​Install a valid commercial or evaluation license. It is possible to receive a 30-day evaluation license from get.weka.io. To extend an evaluation license, contact the Weka Sales or Support Team.
Optimally, both client and backend hosts should be able to upload information to the Weka support cloud. If client connectivity cannot be configured, it is still advantageous to allow the backend hosts to upload information.

Private Instance of Weka Home

For proactive support, it is highly recommended to enable access to the public instance of Weka Home. However, in some situations - such as when working in dark sites or private VPCs - there is no connectivity to the public instance of Weka Home. In such cases, receipt of proper support requires at least connection to a private instance of Weka Home, which can be installed in the private environment.
For installation and maintenance of a private instance of Weka Home, contact the Weka Support Team.

Requirements for Installation

  • CentOS 7.x, Amazon Linux 2 LTS
  • 4 GB of RAM
  • 20 GB of local storage available (not including the OS/base install)
  • Version 3.6 or later of the Weka cluster software
  • Open port 8000 from the Weka cluster to the private Weka Home instance
  • Root access on the instance for Weka Support Team to install, run and manage the private Weka Home instance
Support - Previous
Getting Support for Your Weka System
Next - Support
Diagnostics CLI Command
Last modified 3mo ago
Copy link
Contents
Weka Home
Private Instance of Weka Home
Requirements for Installation