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Weka documentation
Weka System Overview
About the Weka system
SSD capacity management
Filesystems, object stores, and filesystem groups
Weka networking
Data lifecycle management
Weka client and mount modes
Glossary
Getting Started with Weka
Quick installation guide
Manage the system using the Weka CLI
Manage the system using the Weka GUI
Run first IOs with WekaFS
Getting started with Weka REST API
Planning & Installation
Prerequisites for installation
Weka installation on bare metal
Weka installation on AWS
Performance
Weka performance tests
WekaFS Filesystems & Object Stores
Manage object stores
Manage filesystem groups
Manage filesystems
Attach or detach object store buckets
KMS management
Advanced data lifecycle management
Mount filesystems
Snapshots
Snap-To-Object
Quota management
Additional Protocols
NFS
SMB
S3
Operation Guide
Alerts
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System congestion
Manage security
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Background tasks
Upgrade Weka versions
Billing & Licensing
License overview
Classic license
Pay-As-You-Go license
Support
Prerequisites and compatibility
Get support for your Weka system
The Weka support cloud
Diagnostics CLI command
Appendix
Weka CSI plugin
Monitor using external tools
Snapshot management
REST API Reference Guide
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The Weka support cloud
This page describes the Weka support cloud which is provided to improve the Weka support process.

Weka Home

The Weka support cloud (Weka Home) collects events and statistics information from the Weka clusters in order to improve the support process. Consequently, it is highly recommended to enable the system to upload events and statistics to Weka Home, since this will enable the provision of proactive support if any irregularities are recognized in system behavior. Additionally, when troubleshooting, this enables the provision of better and quicker responses from the Weka Support Team.
To enable the uploading of data to Weka Home, perform the following:
  1. 1.
    To enable cloud events and diagnostics information use weka cloud enable CLI command.
  2. 2.
    Make sure that your network allows the system to report events to Weka by allowing https connections from the Weka hosts management IP interfaces to api.home.weka.io and get.weka.io . Alternatively, if connecting to the cloud using a proxy, it is possible to set the proxy using the following command:weka cloud proxy --set <proxy_url>.
  3. 3.
    ​Install a valid commercial or evaluation license. It is possible to receive a 30-day evaluation license from get.weka.io. To extend an evaluation license, contact the Weka Sales or Support Team.
Optimally, both client and backend hosts should be able to upload information to the Weka support cloud. If client connectivity cannot be configured, it is still advantageous to allow the backend hosts to upload information.

Weka Home private instance

For proactive support, it is highly recommended to enable access to the public instance of Weka Home. However, in some situations - such as when working in dark sites or private VPCs - there is no connectivity to the public instance of Weka Home. In such cases, receipt of proper support requires at least a connection to a private instance of Weka Home, which can be installed in the private environment.
For installation and maintenance of a private instance of Weka Home, contact the Weka Support Team.

Installation requirements

  • CentOS 7.x, Amazon Linux 2 LTS
  • 4 GB of RAM
  • 20 GB of local storage available (not including the OS/base install)
  • Version 3.6 or later of the Weka cluster software
  • Open port 8000 from the Weka cluster to the private Weka Home instance
  • Root access on the instance for Weka Support Team to install, run and manage the private Weka Home instance
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Contents
Weka Home
Weka Home private instance
Installation requirements