If you feel that our response has been inadequate or there is room for improvement with our response, you can escalate an incident to our management team. Call Weka Support at +1 (844) 392-0665, choose the escalation option and leave a voicemail requesting escalation of an issue. This escalation request will get to one of our executive managers, depending on the time of day and their time zones. We work in a “follow the sun” approach, so one of the executive managers will be available to take your escalation request.