Last updated
Last updated
The WEKApod support process is a multi-tiered system designed to provide comprehensive assistance to customers:
Initial contact: For SuperPOD-related issues, the first point of contact is NVIDIA. They handle the initial call and provide immediate support.
Direct WEKA support: For storage-related issues, customers can contact WEKA directly. This ensures specialized assistance from the team with in-depth knowledge of the storage system.
Hardware issue identification: If a storage issue is identified as a hardware problem, WEKA ensures it is properly logged and addressed.
Hardware shipment: Once a hardware issue is confirmed, the necessary parts are shipped to the customer, ensuring quick replacement of faulty or damaged components to minimize downtime.
For NVIDIA related issues, contact the .
For storage issues, contact the .