WEKApod support process

The WEKApod support process is a multi-tiered system designed to provide comprehensive assistance to customers:

  1. Initial contact: For SuperPOD-related issues, the first point of contact is NVIDIA. They handle the initial call and provide immediate support.

  2. Direct WEKA support: For storage-related issues, customers can contact WEKA directly. This ensures specialized assistance from the team with in-depth knowledge of the storage system.

  3. Hardware issue identification: If a storage issue is identified as a hardware problem, WEKA ensures it is properly logged and addressed.

  4. Hardware shipment: Once a hardware issue is confirmed, the necessary parts are shipped to the customer, ensuring quick replacement of faulty or damaged components to minimize downtime.

For NVIDIA related issues, contact the NVIDIA enterprise support services.

For storage issues, contact the WEKA Customer Success Team.

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