W E K A
4.4
4.4
  • WEKA v4.4 documentation
    • Documentation revision history
  • WEKA System Overview
    • Introduction
      • WEKA system functionality features
      • Converged WEKA system deployment
    • Cluster capacity and redundancy management
    • Filesystems, object stores, and filesystem groups
    • WEKA networking
    • Data lifecycle management
    • WEKA client and mount modes
    • WEKA containers architecture overview
    • Glossary
  • Planning and Installation
    • Prerequisites and compatibility
    • WEKA cluster installation on bare metal servers
      • Plan the WEKA system hardware requirements
      • Obtain the WEKA installation packages
      • Install the WEKA cluster using the WMS with WSA
      • Install the WEKA cluster using the WSA
      • Manually install OS and WEKA on servers
      • Manually prepare the system for WEKA configuration
        • Broadcom adapter setup for WEKA system
        • Enable the SR-IOV
      • Configure the WEKA cluster using the WEKA Configurator
      • Manually configure the WEKA cluster using the resources generator
        • VLAN tagging in the WEKA system
      • Perform post-configuration procedures
      • Add clients to an on-premises WEKA cluster
    • WEKA Cloud Deployment Manager Web (CDM Web) User Guide
    • WEKA Cloud Deployment Manager Local (CDM Local) User Guide
    • WEKA installation on AWS
      • WEKA installation on AWS using Terraform
        • Terraform-AWS-WEKA module description
        • Deployment on AWS using Terraform
        • Required services and supported regions
        • Supported EC2 instance types using Terraform
        • WEKA cluster auto-scaling in AWS
        • Detailed deployment tutorial: WEKA on AWS using Terraform
      • WEKA installation on AWS using the Cloud Formation
        • Self-service portal
        • CloudFormation template generator
        • Deployment types
        • AWS Outposts deployment
        • Supported EC2 instance types using Cloud Formation
        • Add clients to a WEKA cluster on AWS
        • Auto scaling group
        • Troubleshooting
    • WEKA installation on Azure
      • Azure-WEKA deployment Terraform package description
      • Deployment on Azure using Terraform
      • Required services and supported regions
      • Supported virtual machine types
      • Auto-scale virtual machines in Azure
      • Add clients to a WEKA cluster on Azure
      • Troubleshooting
      • Detailed deployment tutorial: WEKA on Azure using Terraform
    • WEKA installation on GCP
      • WEKA project description
      • GCP-WEKA deployment Terraform package description
      • Deployment on GCP using Terraform
      • Required services and supported regions
      • Supported machine types and storage
      • Auto-scale instances in GCP
      • Add clients to a WEKA cluster on GCP
      • Troubleshooting
      • Detailed deployment tutorial: WEKA on GCP using Terraform
      • Google Kubernetes Engine and WEKA over POSIX deployment
    • WEKA installation on OCI
  • Getting Started with WEKA
    • Manage the system using the WEKA GUI
    • Manage the system using the WEKA CLI
      • WEKA CLI hierarchy
      • CLI reference guide
    • Run first IOs with WEKA filesystem
    • Getting started with WEKA REST API
    • WEKA REST API and equivalent CLI commands
  • Performance
    • WEKA performance tests
      • Test environment details
  • WEKA Filesystems & Object Stores
    • Manage object stores
      • Manage object stores using the GUI
      • Manage object stores using the CLI
    • Manage filesystem groups
      • Manage filesystem groups using the GUI
      • Manage filesystem groups using the CLI
    • Manage filesystems
      • Manage filesystems using the GUI
      • Manage filesystems using the CLI
    • Attach or detach object store buckets
      • Attach or detach object store bucket using the GUI
      • Attach or detach object store buckets using the CLI
    • Advanced data lifecycle management
      • Advanced time-based policies for data storage location
      • Data management in tiered filesystems
      • Transition between tiered and SSD-only filesystems
      • Manual fetch and release of data
    • Mount filesystems
      • Mount filesystems from Single Client to Multiple Clusters (SCMC)
      • Manage authentication across multiple clusters with connection profiles
    • Snapshots
      • Manage snapshots using the GUI
      • Manage snapshots using the CLI
    • Snap-To-Object
      • Manage Snap-To-Object using the GUI
      • Manage Snap-To-Object using the CLI
    • Snapshot policies
      • Manage snapshot policies using the GUI
      • Manage snapshot policies using the CLI
    • Quota management
      • Manage quotas using the GUI
      • Manage quotas using the CLI
  • Additional Protocols
    • Additional protocol containers
    • Manage the NFS protocol
      • Supported NFS client mount parameters
      • Manage NFS networking using the GUI
      • Manage NFS networking using the CLI
    • Manage the S3 protocol
      • S3 cluster management
        • Manage the S3 service using the GUI
        • Manage the S3 service using the CLI
      • S3 buckets management
        • Manage S3 buckets using the GUI
        • Manage S3 buckets using the CLI
      • S3 users and authentication
        • Manage S3 users and authentication using the CLI
        • Manage S3 service accounts using the CLI
      • S3 lifecycle rules management
        • Manage S3 lifecycle rules using the GUI
        • Manage S3 lifecycle rules using the CLI
      • Audit S3 APIs
        • Configure audit webhook using the GUI
        • Configure audit webhook using the CLI
        • Example: How to use Splunk to audit S3
        • Example: How to use S3 audit events for tracking and security
      • S3 supported APIs and limitations
      • S3 examples using boto3
      • Configure and use AWS CLI with WEKA S3 storage
    • Manage the SMB protocol
      • Manage SMB using the GUI
      • Manage SMB using the CLI
  • Security
    • WEKA security overview
    • Obtain authentication tokens
    • Manage token expiration
    • Manage account lockout threshold policy
    • Manage KMS
      • Manage KMS using GUI
      • Manage KMS using CLI
    • Manage TLS certificates
      • Manage TLS certificates using GUI
      • Manage TLS certificates using CLI
    • Manage Cross-Origin Resource Sharing
    • Manage CIDR-based security policies
    • Manage login banner
  • Secure cluster membership with join secret authentication
  • Licensing
    • License overview
    • Classic license
  • Operation Guide
    • Alerts
      • Manage alerts using the GUI
      • Manage alerts using the CLI
      • List of alerts and corrective actions
    • Events
      • Manage events using the GUI
      • Manage events using the CLI
      • List of events
    • Statistics
      • Manage statistics using the GUI
      • Manage statistics using the CLI
      • List of statistics
    • Insights
    • System congestion
    • User management
      • Manage users using the GUI
      • Manage users using the CLI
    • Organizations management
      • Manage organizations using the GUI
      • Manage organizations using the CLI
      • Mount authentication for organization filesystems
    • Expand and shrink cluster resources
      • Add a backend server
      • Expand specific resources of a container
      • Shrink a cluster
    • Background tasks
      • Set up a Data Services container for background tasks
      • Manage background tasks using the GUI
      • Manage background tasks using the CLI
    • Upgrade WEKA versions
    • Manage WEKA drivers
  • Drivers distribution service
  • Monitor the WEKA Cluster
    • Deploy monitoring tools using the WEKA Management Station (WMS)
    • WEKA Home - The WEKA support cloud
      • Local WEKA Home overview
      • Deploy Local WEKA Home v3.0 or higher
      • Deploy Local WEKA Home v2.x
      • Explore cluster insights
      • Explore performance statistics in Grafana
      • Manage alerts and integrations
      • Enforce security and compliance
      • Optimize support and data management
      • Export cluster metrics to Prometheus
    • Set up WEKAmon for external monitoring
    • Set up the SnapTool external snapshots manager
  • Kubernetes
    • Composable clusters for multi-tenancy in Kubernetes
    • WEKA Operator deployment
      • Deploy the WEKA client on Amazon EKS
    • WEKA Operator day-2 operations
  • WEKApod
    • WEKApod Data Platform Appliance overview
    • WEKApod servers overview
    • Rack installation
    • WEKApod initial system setup and configuration
    • WEKApod support process
  • AWS Solutions
    • Amazon SageMaker HyperPod and WEKA Integrations
      • Deploy a new Amazon SageMaker HyperPod cluster with WEKA
      • Add WEKA to an existing Amazon SageMaker HyperPod cluster
    • AWS ParallelCluster and WEKA Integration
  • Azure Solutions
    • Azure CycleCloud for SLURM and WEKA Integration
  • Best Practice Guides
    • WEKA and Slurm integration
      • Avoid conflicting CPU allocations
    • Storage expansion best practice
  • Support
    • Get support for your WEKA system
    • Diagnostics management
      • Traces management
        • Manage traces using the GUI
        • Manage traces using the CLI
      • Protocols debug level management
        • Manage protocols debug level using the GUI
        • Manage protocols debug level using the CLI
      • Diagnostics data management
  • Appendices
    • WEKA CSI Plugin
      • Deployment
      • Storage class configurations
      • Tailor your storage class configuration with mount options
      • Dynamic and static provisioning
      • Launch an application using WEKA as the POD's storage
      • Add SELinux support
      • NFS transport failback
      • Upgrade legacy persistent volumes for capacity enforcement
      • Troubleshooting
    • Convert cluster to multi-container backend
    • Create a client image
    • Update WMS and WSA
    • BIOS tool
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  • Which information is uploaded to WEKA Home?
  • Upload information from the WEKA cluster to the WEKA Home
  1. Monitor the WEKA Cluster

WEKA Home - The WEKA support cloud

Improve the WEKA support process with WEKA Home.

PreviousDeploy monitoring tools using the WEKA Management Station (WMS)NextLocal WEKA Home overview

Last updated 1 month ago

WEKA Home is a central cloud location that collects telemetry data, monitors, and keeps track of WEKA clusters in the field. This information is uploaded from customers' WEKA clusters and clients and is primarily used to improve the support process.

WEKA Home is intended for the Customer Success Team and is not accessible to customers directly. WEKA Home enables the Customer Success Team to provide proactive support when recognizing cluster irregularities, improving incident response time, and streamlining the troubleshooting process.

It is intended to be the first source of information to investigate a critical event or an issue in the field. Also, it provides insights into customer usage and behaviors to improve the WEKA product further.

Only licensed WEKA clusters are monitored through WEKA Home, with all telemetry data sent in an encrypted format to ensure security.

WEKA Home provides the following main features:

  • Receive and store alerts, events, usage, analytics, statistics, and support diagnostics.

  • Query cluster-wide events and statistics.

  • Trigger events and alerts for a 24x7 support response.

In the WEKA Home portal, the Customer Success Team can view the cluster’s statistics, state of health, consolidated view of events, and diagnostics for various triaging activities. The team can offer a comprehensive 24x7x365 support view of all customer systems sending telemetry data.

Which information is uploaded to WEKA Home?

The WEKA cluster periodically and on-demand uploads various information types to Cloud WEKA Home. The retention period for all the following is 14 days.

Periodic uploads:

  • Alerts: Alerts indicate problematic ongoing states that are impacting the cluster. Alerts are uploaded immediately when a cluster container (host) creates an alert.

  • Events: Events contain relevant information for the WEKA cluster and customer environment. Triggered by a customer or an environmental change, events can be informational, indicate an issue with the cluster, or a previously resolved issue. Events are uploaded immediately when a cluster container creates an event.

  • Statistics: Statistics help analyze the WEKA system performance and determine the source of any issue. Statistics are uploaded every minute from each container.

  • Usage reports: Usage reports provide metrics for interface groups, containers, processes (nodes), drives, status, version, and filesystems. Usage reports are uploaded every minute.

  • Analytics: Analytics provide metrics for the cluster, drives, filesystem settings, containers, network devices, nodes, protocols, and more. Analytics are uploaded every 30 minutes.

On-demand uploads:

  • Diagnostics (support files): These are uploaded on-demand from the container that collected the diagnostics.

Upload information from the WEKA cluster to the WEKA Home

Uploading information to WEKA Home from the WEKA cluster backend servers and clients is essential for the Customer Success Team to provide practical assistance. If client connectivity cannot be configured, enabling upload information from the backend servers is still beneficial.

Before you begin

  • If the connection to the Cloud WEKA Home is through a proxy, set the proxy by running the command: weka cloud proxy --set <proxy_url>.

  • Ensure that the proxy allow list includes the following two endpoints:

    • api.home.weka.io

    • get.weka.io

Procedure

  1. To enable cloud notifications, run the weka cloud enable command (during the WEKA cluster installation, it is an optional step, which may be already done).

  2. To upload diagnostics collected by the cluster, run the weka diags upload command.

Related topics

List of alerts and corrective actions

List of events

List of statistics

Ensure the Cloud WEKA Home and Customer Success Team remote access ports are open. For details, see .

Upload diagnostics data to WEKA Home
WEKA clusters and clients connected to WEKA Home
Required ports